In the 2021 ‘Direction for Oranga Tamariki – Cabinet Paper to the Social Wellbeing Committee’, Minister for Children, Kelvin Davis, committed that Oranga Tamariki would:

“Strengthen the feedback and complaints system so it is ‘fit-for-whānau’, and ensure that tamariki, rangatahi and their whānau have their voices heard and have confidence in the process”.

Insights on major gaps in Oranga Tamariki’s feedback and complaints system, and the agencies that came before it, have been gathered over several years. Despite all the strategies and provisions that were introduced to try and address these issues, there is a clear gap between what is currently provided and what is needed for those who are navigating the feedback and complaints system within Oranga Tamariki.

Oranga Tamariki asked VOYCE – Whakarongo Mai to answer the question: What do tamariki, rangatahi and whānau need to feel safe, comfortable and confident raising their needs and concerns and providing feedback to Oranga Tamariki? VOYCE – Whakarongo Mai engaged with tamariki, rangatahi, caregivers and whānau from across Aotearoa to hear their views.

The following report contains the voices and insights of the participants involved.

Our report in accessible version