Directory
All Support Services
There is a lot of support out there, and sometimes the hardest part is knowing where to find it. We have put together this directory of services that care-experienced people and survivors can access across Aotearoa.
These services are available no matter what region you are in. Where a service is regional, we have noted that.
42 services found
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ACC: Sensitive Claims
Counselling Financial SupportIf you have experienced abuse, you may be able to access ACC-funded counselling. You do not need to have made a formal complaint or claim. Talk to your GP, or ask a VOYCE Kaiwhakamana to help you find out if you are eligible.
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Survivor Experiences Service
CounsellingA safe, confidential place to share your experience of abuse in care and access wellbeing support and records help.
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Survivor Experiences Service
CounsellingA safe, confidential place to share your experience of abuse in care and access wellbeing support and records help.
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Transition Support Service
CounsellingAvailable to young people aged 15 to 25 who have been in care or custody for at least three months. Transition Workers can help you with counselling, housing, money, study, and life skills. Ask your OT social worker or VOYCE Kaiwhakamana to connect you.
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1737: Need to Talk?
CounsellingFree call or text 1737 any time, day or night, to talk to a trained counsellor.
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Lifeline
CounsellingFree counselling and support, 24 hours a day. Phone 0800 543 354 or text 4357.
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What's Up
CounsellingA free helpline and webchat for tamariki and rangatahi. Also reachable on 0800 WHAT'S UP.
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Transition Support Service
CounsellingAvailable to young people aged 15 to 25 who have been in care or custody for at least three months. Transition Workers can help you with counselling, housing, money, study, and life skills. Ask your OT social worker or VOYCE Kaiwhakamana to connect you.
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Youthline
CounsellingFree phone, text and webchat support for young people. Free text 234.
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Rainbow Youth
CounsellingSupport for rainbow rangatahi (LGBTQIA+, Takatapui). Counselling, peer support, and community connection.
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YouthLaw
Complaints LegalFree legal advice for rangatahi under 25, from real lawyers. They can help with rights in care, complaints, and more.
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Community Law Centres
LegalFree legal help from Community Law Centres around Aotearoa. Available in person and online.
Find your nearest centre at communitylaw.org.nz.
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Citizens Advice Bureau (CAB)
LegalFree, confidential advice on your rights, including in the care system. Available in person, by phone, and online.
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MSD Historic Claims (abuse before 1 April 2017)
Complaints Financial SupportIf you experienced abuse while in the care of Child, Youth and Family or its predecessor agencies before 1 April 2017, you can make a claim with MSD. More info at msd.govt.nz/historic-claims.
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Oranga Tamariki Claims (abuse on or after 1 April 2017)
Complaints Financial SupportIf you experienced abuse in care on or after 1 April 2017, contact Oranga Tamariki directly through your social worker or on 0508 326 459.
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Top-Up Payments for Closed Claims
Financial SupportIf you have already received a redress payment and your claim is closed, you may be eligible for a top-up.
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Redress New Zealand
Financial SupportA central hub with information about all redress options for survivors of abuse in care.
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Winz / Work and Income
Financial SupportIf you are struggling financially, Work and Income may be able to help with emergency payments, benefit support, and more.
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Enabling Good Lives
DisabilityA way of supporting disabled people that puts them in charge of their own lives. Find out if Enabling Good Lives is available in your area.
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Disability Connect
DisabilityInformation and advice for disabled people, families and caregivers across Aotearoa.
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Deaf Aotearoa
DisabilitySupport, advocacy, and services for Deaf people.
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Transition Support Service
HousingAvailable to care leavers aged 15 to 25. Can help with housing, budgeting, study, and building independence.
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Kainga Ora
HousingGovernment housing support. If you are at risk of homelessness or in need of a home, contact Kainga Ora.
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Amanaki
HousingSupport for care leavers accessing tertiary education. Created by care-experienced tertiary students.
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Transition Support Service
HousingAvailable to care leavers aged 15 to 25. Can help with housing, budgeting, study, and building independence.
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Survivor Experiences Service
Records and SurvivorYou can request access to your care records through the Survivor Experiences Service. They also offer wellbeing support before, during, and after you receive your records.
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Oranga Tamariki: Care Records
Records and SurvivorIf you want to access records from your time in care from 1 April 2017 onwards, contact Oranga Tamariki.
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Konae: Personal Information Service
Records and SurvivorA service to help care-experienced people access personal information held by the government.
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Survivor Experiences Service
Records and SurvivorYou can request access to your care records through the Survivor Experiences Service. They also offer wellbeing support before, during, and after you receive your records.
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Caring Families Aotearoa
WhānauSupport and advice for caregivers and the tamariki in their care.
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Grandparents Raising Grandchildren
WhānauSupport for grandparents and whānau raising someone else's tamariki.
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Social Workers Registration Board
ComplaintsIf your complaint is about a social worker.
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Office of the Children's Commissioner
ComplaintsIf your complaint is about Oranga Tamariki, or about a youth justice or care and protection residence.
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Office of the Ombudsman
ComplaintsIf your complaint is about any government department.
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Independent Police Conduct Authority
ComplaintsIf your complaint is about the New Zealand Police.
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Judicial Conduct Commissioner
ComplaintsIf your complaint is about a court judge.
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Lawyers Complaints Service
ComplaintsIf your complaint is about a lawyer.
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Office of the Inspectorate
ComplaintsIf your complaint is about an adult prison.
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Health and Disability Commissioner
ComplaintsIf your complaint is about a doctor, nurse or health provider.
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Human Rights Commission
ComplaintsIf you have been discriminated against, or your rights have been abused.
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Office of the Privacy Commissioner
ComplaintsIf your privacy has been breached.
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Royal Commission: Abuse in Care
ComplaintsIf you were harmed while in state or faith-based care, you can share your story.
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