Complaints Policy

This is the Complaints Policy of VOYCE – Whakarongo Mai, registered charity CC54306.

VOYCE – Whakarongo Mai is an organisation that strives toward continual improvement and is committed to providing high quality advocacy services to children in care. If you have a complaint about our work or service, we will do our best to listen and seek to understand your concerns. We will also try our best to address your complaint and learn from it, which will lead to improved services for all. We believe that learning from complaints is a powerful way to increase trust and augment positive outcomes. All complaints are treated seriously, with courtesy and fairness.

What is a complaint? It is any dissatisfaction with the services we provided or with the behaviour of our staff.
Who can make a complaint? Anyone can make a complaint. A complaint can even be made on someone’s behalf.
How can a complaint be made? A complaint can be made by:

Email: complaints@voyce.org.nz
In writing:
VOYCE – Whakarongo Mai
PO Box 56313
Dominion Road
Mount Eden
Auckland 1024
Email complaints will be acknowledged within 48 hours and written complaints will be acknowledged within two weeks.